Process Portfolio

As both a student and an intern, I have had the opportunity to work on several projects that have both invigorated my passion for user experience design and product management, but also assisted me in building valuable skills that I continue to carry forward in my work.

 
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Gamification of the Mobile App Experience

After the recent launch of the new SCENE mobile application in May 2017, SCENE was looking to take individual and group engagement to a new level in the subsequent releases. This led to the development and design of a broad gamification strategy to keep users coming back into the app.

 
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Issue Management & Tracking Tool

While working with Zenith Insurance, I was tasked with the concept of "improving experience". This translated into a two-pronged project, one side focusing on perception and the other focusing on issue management. 

 
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E-Commerce Optimization 

An assessment of business processes at Federated Insurance led to the growth of an e-signature implementation strategy to bring down the company's expense ratio and expedite the sales cycle from 21 days to minutes.